For hotels in Cambodia
A 24/7 concierge that assists guests in 16 languages, books rooms direct, and sells tours, spa, and room service — before and during the stay.
60 days complimentary on Essential & Professional — after setup.
More Direct Bookings Concierge turns browsers into guests with one-touch booking, timely discount popups, and a clear booking flow. Hotel websites typically convert about 2–4% of visitors; OTAs convert about 12–15% on high-intent traffic — that gap is where direct revenue lives.
Pre-Arrival Upsell Concierge drives pre-stay revenue with easy spa, tour, and airport-transfer booking before the guest is tired at the desk. Hotel-upsell reports typically put digital pre-arrival offers in about the 8–18% conversion range; the same kind of offer at a busy front desk is often only a few percent.
In-Room Spending Concierge makes in-stay ordering easy — room service, spa, and extras from the guest’s phone. Hotels using mobile in-room dining have reported about 20% higher average spend than phone orders (published property case studies).
Sources: 2026 hotel website vs OTA conversion benchmarks (Roomstay, Prostay, bookbetterdirect); hotel-upsell timing reports (pre-arrival offers typically ~8–18%, desk often a few percent); mobile in-room dining case studies including Ritz-Carlton New York, NoMad / IRIS (~20% higher average spend vs phone). Not Lotus Concierge customer results. Results vary by property.
Built for the stay — not the booking engine.
A silent walkthrough of pre-arrival, the in-room app, and the staff dashboard — about three minutes.
One guest journey — from first chat to checkout — on a single platform.
01 — Pre-Arrival
Answer inquiries on your website and social channels, guide guests to direct reservations, and upsell tours, transfers, and spa before they arrive.
Open guest demo →02 — In-Stay
Room service, spa, housekeeping, laundry, and transport from the guest’s phone — with live order tracking and no app-store download.
Open Room 204 demo →03 — Backend
One dashboard for inbox, live replies, orders, and reservations — with department routing for kitchen, spa, housekeeping, and maintenance.
Open staff demo →See how much you can save on OTA commissions by converting inquiries into direct bookings. How the math works.
Private infrastructure managed by a cybersecurity expert — not a generic chat widget.
01 — Encryption
Queries and logs are encrypted when stored and when sent.
02 — Privacy
Dedicated Singapore servers for your hotel — never shared.
03 — Expertise
Configuration, protection, and maintenance by a cybersecurity expert.
Choose the optimal plan for your hotel — each plan covers one property. Hotel branding is included on every plan; guest pre-arrival and in-room apps use your hotel name and look, plus Powered by Lotus Systems. No lock-ins or hidden commissions.
60 days complimentary
Setup: $149
Pre-arrival concierge for direct bookings, tours, transfers, and spa — before guests arrive.
60 days complimentary
Setup: $249
Full-journey concierge — pre-arrival through in-stay. Room service, spa, tours, and staff workflows in one place.
Setup: $349
To start: $698 (setup + 1st month)
International scale — 16 languages, PMS integration, and automated pre-arrival journeys.
Running multiple properties or a villa collection? Contact us for a custom multi-property quote.
Pay your plan setup fee ($149 Essential or $249 Professional). Your first 60 days of service are complimentary. Standard 30-day billing starts on day 61.
From $149 setup
